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| CRL is currently in use at KVIE (Sacramento),
TPT (Saint Paul), OPB (Portland),
MPR (Minnesota Public Radio), KCET (Los Angeles),
WETA (Washington, D.C.), KBYU (Provo), and
MPT (Owings Mills).
"CRL has allowed us to integrate email correspondence into our customer service team instead of relegating it to one person. Teaming, coaching, trend awareness, and critical thinking have all been positively affected by our use of CRL. The service to customers is much more effective. CRL is now a mission critical application for KVIE." David Lowe, President & General Manager,
I can’t imagine how we ever processed email before CRL. We were bogged down with incoming email messages
and sometimes it would take days before we responded. Now our members and viewers receive personalized
responses in record time, and they love the program alerts that CRL allows us to do. The built-in templates
and ease of use make answering email fun! CRL ROCKS!" |
