 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
| CRL is currently in use at KVIE (Sacramento),
TPT (Saint Paul), WGBH (Boston), OPB (Portland),
MPR (Minnesota Public Radio), WNET (New York City),
NHPTV (Durham), KCET (Los Angeles), NJN (New Jersey), WPT (Madison), CPTV (Connecticut Public Broadcasting), GPB (Georgia Public Broadcasting) and WETA (Washington, D.C.).
"CRL has allowed us to integrate email correspondence into our customer service team instead of relegating it to one person. Teaming, coaching, trend awareness, and critical thinking have all been positively affected by our use of CRL. The service to customers is much more effective. CRL is now a mission critical application for KVIE." David Lowe, Vice President,
I can’t imagine how we ever processed email before CRL. We were bogged down with incoming email messages
and sometimes it would take days before we responded. Now our members and viewers receive personalized
responses in record time, and they love the program alerts that CRL allows us to do. The built-in templates
and ease of use make answering email fun! CRL ROCKS!" |
